> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skillfactory.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp

> Send automatic notifications and messages to students via WhatsApp

## WhatsApp Integration

**Paid addon** — Connect a WhatsApp number to the platform to send automatic notifications and messages to students directly on their phones.

## What it does

WhatsApp allows the platform to send automatic messages to students about important events, such as:

* New courses and lessons available
* Practice exam reminders and deadlines
* Certificates ready
* Administrator announcements

## Setup (Administrator)

### Connecting WhatsApp

<Steps>
  <Step title="Go to Admin → Integrations → WhatsApp">
    On the integrations page, find the WhatsApp section.
  </Step>

  <Step title="Create an instance">
    Click "Create instance" to generate a new WhatsApp connection.
  </Step>

  <Step title="Scan the QR Code">
    A QR Code will be displayed on screen. Open WhatsApp on your phone, go to **Linked Devices** and scan the code.
  </Step>

  <Step title="Connection established">
    After scanning, the status will change to "Connected". The platform can now send messages through this number.
  </Step>
</Steps>

<Warning>
  The phone with WhatsApp needs to maintain an internet connection for the integration to work. If the phone goes offline for too long, you may need to reconnect.
</Warning>

### Testing the connection

After connecting, you can send a test message to verify everything is working:

1. Click "Send test message"
2. Enter a phone number
3. A test message will be sent
4. Check if it arrived on WhatsApp

### Disconnect

To disconnect WhatsApp, click "Disconnect" on the integration page. Messages will stop being sent immediately.

### Pairing code

If the QR Code doesn't work, a **pairing code** is also displayed below the QR Code. You can type this code manually in WhatsApp instead of scanning.

## For students

### Notification preferences

Each student can configure their WhatsApp notification preferences in their profile:

<Steps>
  <Step title="Go to your profile">
    Click your avatar and go to "Profile".
  </Step>

  <Step title="WhatsApp tab">
    In the WhatsApp preferences tab, enable "Receive WhatsApp notifications".
  </Step>

  <Step title="Enter your number">
    Type your phone number with area code. Example: (81) 99999-9999.
  </Step>

  <Step title="Choose notifications">
    Select which notification types you want to receive.
  </Step>

  <Step title="Save">
    Click "Save preferences" to confirm.
  </Step>
</Steps>

### Available notification types

| Notification       | Description                                     |
| ------------------ | ----------------------------------------------- |
| **Live classes**   | Alert when a live class is about to start       |
| **Tutoring**       | Reminders for scheduled tutoring sessions       |
| **Streak at risk** | Alert when your study streak might break        |
| **Certificates**   | Alert when a certificate is ready for download  |
| **Quiz results**   | Results of completed practice exams and quizzes |

### Quiet hours

<Info>
  Messages are not sent between 10 PM and 8 AM (Brasilia time). Notifications generated during this period will be sent at the next available time.
</Info>

<Note>
  Your phone number is used exclusively for platform notification delivery. You can disable notifications or change your preferences at any time.
</Note>

## Next steps

<CardGroup cols={2}>
  <Card title="Notifications" icon="bell" href="/en/features/notifications">
    See all available notification types
  </Card>

  <Card title="View all addons" icon="puzzle-piece" href="/en/addons/overview">
    Explore other addons
  </Card>
</CardGroup>