> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skillfactory.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Certificates

> How to obtain, view, and validate course completion certificates

## Your certificates

Upon completing courses on the platform, you can receive digital certificates that prove your learning and dedication.

## How certification works

### Requirements to obtain a certificate

To receive a certificate for a course, you generally need to:

<Steps>
  <Step title="Complete all lessons">
    Watch 100% of the course lessons

    * Each lesson must be marked as completed
    * Videos must be watched to the end
  </Step>

  <Step title="Pass required quizzes">
    Achieve the minimum score on quizzes

    * Example: Minimum score of 70%
    * All required quizzes must be passed
  </Step>

  <Step title="Fulfill additional requirements (if any)">
    Some courses may require:

    * Minimum community participation
    * Project/assignment submissions
    * Final assessment
    * Attendance in live classes
  </Step>

  <Step title="Await release">
    After fulfilling all requirements:

    * Certificate may be generated automatically
    * Or the instructor may need to release it manually
  </Step>
</Steps>

<Info>
  Specific requirements vary by course. Always check the course page for certification details.
</Info>

## Accessing your certificates

### Certificate list

<Steps>
  <Step title="Go to Certificates">
    Click on "Certificates" in the sidebar menu
  </Step>

  <Step title="View all certificates">
    Organized list with:

    * Earned certificates
    * In-progress certificates (incomplete courses)
    * Status of each one
  </Step>

  <Step title="Access the certificate">
    Click to view, download, or share
  </Step>
</Steps>

### Certificate statuses

* **Issued** - Certificate available, ready to download
* **In progress** - Course not yet completed

## Viewing the certificate

### Certificate information

A typical certificate contains:

* **Full name** of the student
* **Course title** completed
* **Course hours** (workload)
* **Completion date**
* **Unique verification code**
* **Digital signature** of the responsible party/institution
* **Institution logo**

### Customization

Depending on the template chosen by the instructor:

* Different layouts and designs
* Institutional colors
* Additional information (final grade, honors mention, etc.)
* Borders and decorative elements

## Downloading the certificate

<Tabs>
  <Tab title="Download PDF">
    ### High-quality PDF file

    <Steps>
      <Step title="Open the certificate">
        Click on the desired certificate
      </Step>

      <Step title="Click 'Download PDF'">
        Download button on the page
      </Step>

      <Step title="Wait for generation">
        PDF is generated in high resolution
      </Step>

      <Step title="Save the file">
        Download starts automatically
      </Step>
    </Steps>

    **PDF specifications:**

    * A4 format (landscape or portrait)
    * High resolution for printing
    * Optimized file (\~500KB-2MB)
    * Metadata included
  </Tab>

  <Tab title="PNG Image">
    ### Image format

    Ideal for sharing on social media:

    <Steps>
      <Step title="Click 'Download certificate'">
        Download button on the certificate page
      </Step>

      <Step title="Save the file">
        PNG image is generated and the download starts automatically
      </Step>
    </Steps>
  </Tab>
</Tabs>

<Tip>
  **For printing:** Always use the high-resolution PDF. For sharing online, PNG or compressed PDF works well.
</Tip>

## Sharing certificates

On the certificate page, use the share button to:

* **Share via Web Share** - Opens the system share menu (available on supported browsers)
* **Copy link** - If sharing is unavailable, the link is copied to your clipboard

<Info>
  The link allows others to validate the authenticity of your certificate using the verification code.
</Info>

## Validating certificates

### Verification code

Every certificate has a unique code:

```
Example: SF-2024-ABC123XYZ
```

### How to validate

<Steps>
  <Step title="Access the validation page">
    URL usually: `https://[platform]/certificates/validate`
  </Step>

  <Step title="Enter the code">
    Type the certificate verification code
  </Step>

  <Step title="View the details">
    System shows:

    * Student name
    * Completed course
    * Issue date
    * Status (valid/invalid)
    * Issuing institution
  </Step>
</Steps>

## Requesting a duplicate

If you lost the certificate:

<Steps>
  <Step title="Go to 'My certificates'">
    In the platform menu
  </Step>

  <Step title="Find the certificate">
    In the list of issued certificates
  </Step>

  <Step title="Download again">
    Digital certificates can be downloaded unlimited times
  </Step>
</Steps>

**Not showing in the list?**

* Check if you actually completed the course
* Verify you met all requirements
* Contact support or the instructor

<Note>
  Digital certificates do not require a duplicate request -- you can download them whenever you need!
</Note>

## Certificate validity

### Digital certificates

* **Indefinite validity** (generally)
* Verification code works permanently
* Can be validated at any time
* Institution maintains the record

### Special cases

Some courses may have:

* **Certificates with expiration** (example: 2 years)
* **Recertification required** (technical courses)
* **Mandatory update** (content changes)

<Info>
  Always check the course description for information about certificate validity.
</Info>

## Common problems

<AccordionGroup>
  <Accordion icon="circle-xmark" title="I completed the course but did not receive a certificate">
    **Checks:**

    1. Are all lessons 100% completed?
    2. Did you pass all required quizzes?
    3. Are there unfulfilled additional requirements?
    4. Does the instructor need to approve manually?

    **Solution:**

    * Go to the course page and check "Certification progress"
    * Verify the requirements checklist
    * Contact the instructor or support if everything looks correct
  </Accordion>

  <Accordion icon="signature" title="Name is wrong on the certificate">
    **Cause:**

    * Name registered in your profile is incorrect

    **Solution:**

    1. Update your name in "Edit profile"
    2. Request certificate reissue
    3. Contact support if you cannot edit it

    <Warning>
      Change your name BEFORE completing courses to avoid rework!
    </Warning>
  </Accordion>

  <Accordion icon="download" title="Cannot download the PDF">
    **Possible causes:**

    * Pop-up blocker enabled
    * Browser permission issues
    * File too large for slow connection

    **Solutions:**

    * Disable pop-up blocker
    * Try a different browser
    * Wait a few minutes and try again
    * Check disk space
  </Accordion>

  <Accordion icon="shield-xmark" title="Validation code is not working">
    **Possible causes:**

    * Code typed incorrectly
    * Certificate revoked or expired
    * Validation system issue

    **Solution:**

    * Copy and paste the code (do not type manually)
    * Check for extra spaces
    * Contact the issuing institution
  </Accordion>
</AccordionGroup>

## Next steps

Now that you know about certificates:

<CardGroup cols={2}>
  <Card title="Track progress" icon="chart-line" href="/en/students/progress">
    Monitor how much is left to earn certificates
  </Card>

  <Card title="Student dashboard" icon="gauge" href="/en/students/dashboard">
    Return to your main dashboard
  </Card>

  <Card title="Gamification" icon="trophy" href="/en/addons/gamification">
    Earn badges and points for achievements
  </Card>

  <Card title="Profile" icon="user" href="/en/students/profile">
    Configure your profile and information
  </Card>
</CardGroup>