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Email templates

Customize the emails sent automatically by the platform. Each email type has a default template that can be customized with HTML and dynamic variables.

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Available templates

The platform has the following email types:
TemplateWhen it is sentEditable
WelcomeWhen a new member is created (with access credentials)Yes
Password resetWhen a user requests password recovery (with OTP code)Yes
Password resendWhen an admin generates a new password for a memberNo (internal)
New contentWhen new lessons or courses are publishedNo (disabled)
Certificate readyWhen a completion certificate is generatedYes
It is not possible to create new template types. In the admin panel, you can customize 3 templates: Welcome, Password reset, and Certificate ready. The password resend template is an internal system template, and the new content template is temporarily disabled.

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Dynamic variables

Each template has access to variables that are automatically replaced at send time:

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Welcome

VariableDescription
{{ email }}New member’s email
{{ password }}Generated password
{{ nome }}Member’s name
{{ nome_plataforma }}Platform name
{{ site_url }}Platform URL
{{ logo_image }}Logo URL

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Password reset

VariableDescription
{{ email }}User’s email
{{ otp }}OTP verification code
{{ nome }}User’s name
{{ nome_plataforma }}Platform name
{{ site_url }}Platform URL

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Certificate ready

VariableDescription
{{ nome }}Student’s name
{{ course_title }}Completed course name
{{ completion_date }}Completion date
{{ certificate_code }}Validation code
{{ validation_url }}Public validation URL
{{ nome_plataforma }}Platform name

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Edit a template

1

Go to Admin → Email templates

View the list of available templates.
2

Select the template

Click “Edit” on the template you want to customize.
3

Edit the content

Use the editor to modify the subject and the email’s HTML body. Insert variables using the {{ variable }} syntax.
4

Save

Your changes are saved as a custom version. The original template is preserved.

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Editor

The editor uses Lexical as its foundation and supports:
  • Direct HTML editing
  • Basic text formatting
  • Dynamic variable insertion
  • Viewing available tags for each template type
The system validates that required variables are present in the template before saving.

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Restore default template

If you customized a template and want to revert to the original:
  1. Open the template
  2. Click “Restore default”
  3. The custom version is removed and the default template is used again

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Security

Templates undergo automatic sanitization to prevent vulnerabilities:
  • Scripts removed - <script> tags are stripped
  • Event handlers blocked - Attributes like onclick, onerror are removed
  • Dangerous protocols - javascript:, data:text/html links are blocked
  • Allowed tags - Only email-safe HTML (h1-h6, p, a, img, table, etc.)

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Email provider

The platform uses Resend as the email delivery provider. Emails are sent from noreply@get.skillfactory.com.br. If the platform logo is configured, it is automatically included in the email header.

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Email structure

Each email follows this structure:
  1. Header - Logo and platform name (when available)
  2. Body - Template content with variables replaced
  3. Footer - Copyright and automated email notice
If the custom template contains a complete HTML document (with <!DOCTYPE html> or <html>), it is used directly without the default wrapper.

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Next steps

Certificates

Configure the certificate email template

Visual customization

Configure the logo that appears in emails